RETURNS/CANCELLATIONS
If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 25% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee in addition to the 25% restocking fee (totaling 40%) will be assessed on any sealed product that is opened or removed from its original packaging.
Please note that we do not permit the return of the following products:
1. Special orders and products that are custom configured to your specifications.
2. Products sold “as is” or “used” or that have been installed or used after receipt.
3. Firearms, once transferred to buyer.
4. Illumination devices, electronic sights, optics and night vision equipment.
NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.
PLEASE READ******* ALL UNCLAIMED GUNS THAT ARE LEFT MORE THAN 3 (THREE) MONTHS ARE DESTROYED AND OR TURNED INTO LOCAL LAW-ENFORCEMENT. LEFT ITEMS ARE ASSUMED ABANDONED, IF YOU DO NOT PICK THEM UP OR HAVE SHIPPED OUT…… YOU ARE RESPONSIBLE FOR YOUR FIREARM, WE ARE NOT A STORAGE FACILITY AFTER 30DAYS OF THE ORIGINAL ARRIVAL OF YOUR FIREARM YOU WILL BE CHARGED $100 MONTH AND YOUR ITEM WILL NOT BE DELIVERED TILL YOUR PAYMENT IS DUE IN FULL
ATF Denials or Return Without Action
IN-STOCK: If your application is denied due to your ineligibility to own a firearm or NFA item, you will receive the full cost of purchase back less a 25% processing /restocking fee. If your application is returned without action (RWA), We will resubmit your application after you resolve your record at no additional cost. Should you choose not to resubmit your application, you will receive your full cost of purchase back, less a 25% processing/restocking fee. Please allow up to 30 days for processing.
CUSTOM ORDERS: Custom-order items are specially ordered, manufactured, or configured at the customer’s request and are therefore subject to different refund terms than in-stock items.
If your application is denied due to your ineligibility to own a firearm or NFA item, you will receive a refund of any recoverable funds from the manufacturer or distributor, less a 25% processing fee and any non-refundable deposits, customization charges, shipping costs, transfer fees, or manufacturer restocking fees incurred.
If your application is Returned Without Action (RWA), we will resubmit your application after you resolve the issue with your record at no additional cost. Should you choose not to resubmit your application, any refund issued will be limited to recoverable funds from the manufacturer or distributor, less a 25% processing fee and any applicable non-refundable deposits, customization charges, shipping costs, transfer fees, or manufacturer restocking fees.
Once a custom-order item has been ordered, manufactured, engraved, coated, modified, or otherwise customized on your behalf, the order may not be canceled and may become non-refundable.
Please allow up to 30 days for refund processing.
CONSUMER DATA PRIVACY
We respect your privacy and are committed to protecting it.
The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. The entire Checkout process is handled through a secure SSL-encrypted connection.
The Credit Card Billing Information is sent directly to our payment provider who processes your credit card transaction. The credit card information is neither recorded nor stored by us, and it can only be accessed by our payment provider. Each transaction has a very high level of security. Your credit card details are sent directly to the payment provider over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction, nor are they stored on our server.